Do you have
some Questions?
Shipping Information
When will my order ship?
Orders typically ship within 1-3 business days after processing. You’ll receive a confirmation email with tracking information once your order is on its way. For pre-orders or customized items, shipping times may vary, and we’ll provide updates as needed.
If you have any specific concerns, feel free to reach out to our customer service team!
When will my order arrive?
Delivery times depend on your location and the shipping method selected at checkout. Typically, you can expect your order to arrive within 3-7 business days after it has shipped. For expedited shipping options, delivery may be quicker.
Once your order ships, you’ll receive tracking information so you can monitor its progress. If you have any questions about your specific order, don’t hesitate to contact our customer service team!
Can you leave my order outside my door?
What payments do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay. All transactions are processed securely to ensure your information is protected. If you have any questions about specific payment options, feel free to contact our customer service team
Where do I return my core?
You can return your core to the address provided in your order confirmation or on the return label included with your shipment. If you need a specific return address, please contact our customer service team for assistance. Make sure to include any required documentation to ensure a smooth return process. Thank you for helping us with our core exchange program!
Payments Questions
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay for secure transactions.
Is my payment information secure?
Yes, we use industry-standard encryption and secure payment gateways to protect your payment information. Your data is safe with us!
Can I change my payment method after placing an order?
Unfortunately, once an order is placed, we cannot change the payment method. If you need assistance, please contact our customer service team as soon as possible.
What should I do if my payment is declined?
If your payment is declined, please check your card details, available funds, and expiration date. If the issue persists, consider using a different payment method or contact your bank for assistance.
Will I be charged sales tax on my order?
Sales tax may apply based on your shipping address and local regulations. The applicable tax will be calculated at checkout before you complete your purchase.
Product Warranty
What does the product warranty cover?
Our warranty covers defects in materials and workmanship under normal use for a specified period. It does not cover damage due to misuse, accidents, or unauthorized modifications.
How long is the warranty period?
The warranty period varies by product. Typically, it ranges from one to three years. Please refer to the product description or warranty documentation for specific details.
How do I file a warranty claim?
To file a warranty claim, please contact our customer service team with your order details and a description of the issue. We may ask for photos or additional information to process your claim.
Will I need to pay for shipping when returning a defective product?
If the product is determined to be defective and covered by the warranty, we will cover the return shipping costs. Otherwise, customers may be responsible for shipping fees.
Can I get a refund instead of a replacement?
Our policy typically offers a replacement for defective items. However, if a replacement is not available, we may provide a refund at our discretion. Please contact customer service for assistance.